Privacy Policy

You purchase software solutions from us, as well as the services associated with them. In order to be able to help you in the best possible way, you provide us with personal data. For example, if you send us documents, if you call us, e-mail, or if you speak to someone from YourBI. We therefore think it is important that you know that you can rely on us to handle your (personal) data carefully and confidentially. In this statement, we will provide you with an explanation and explain exactly how we do this.

Collection and Use Personal Data

Collection and use of personal data Personal data is information that can be used to identify or contact someone. This means that information is either directly about someone, or can be traced back to this person.

You may be asked to provide your personal information when contacting YourBI. YourBI and its partners may exchange and use this personal data among themselves in accordance with this Privacy Policy. They may also combine your personal information with other information to provide and improve our products, services, materials, and advertising. You are not required to provide the personal data we have requested. However, if you choose not to do so, in many cases we will not be able to offer you products or services or answer any questions you may have. Here are some examples of the personal data that YourBI may collect and how this data may be used.

The Personal Data Collected

If you contact us or use our services, we may collect a variety of information, including your name, postal address, telephone number, email address, contact preferences, payment details, and any other information that you have provided to us without obligation. This is part of our business operations and necessary for the execution of the agreement concluded with you. We do not process personal data that we have not obtained directly from you. Important: if you, as an organisation or company, pass on personal data of your employees to us, you are obliged to inform your employees about this.

Use of your personal information

The personal data we collect allows us to keep you informed about new products and services, updates regarding our products, services, and upcoming events from YourBI. If you do not wish to be on our mailing list, you can remove your name at any time by notifying us by phone or email.

We also use your personal information to create, develop, operate, offer and improve our products, services, materials and advertising, and to prevent loss and fraud.

We may use your personal information to confirm an identity, identify users, and determine the appropriate services. Sometimes, we may use your personal information to send important notices, such as notices about purchases and changes to our terms and policies. Since this information is important to your interaction with YourBI, you cannot opt out of receiving these communications. We may also use your personal information for internal purposes such as audits, data analysis, and research to improve YourBI's products, services, and communications with customers.

Collection and Use of Non-Personal Information

We also collect data that cannot be traced back to a specific person. We may collect, use, transfer, and disclose non-personal information for any purpose. Here are some examples of the non-personal information we collect and how we may use it:

We may collect data about customer activity on our website. This data is aggregated and used to provide targeted information to our customers and to understand the areas of our website, products and services that are of most interest.

Aggregated data is considered non-personal data for the purposes of this Privacy Policy.

We may collect and store information about how you use our services.

If we combine non-personal data with personal data, the combined data will be treated as personal data for as long as the information remains combined. We only use the personal data for the above purposes and will never pass on the personal data to third parties without your consent or any other basis. If we are allowed to transfer the data with consent or another basis, we impose the same protection and security measures on the third party as we apply ourselves.

The processing takes place on the basis of one of the following bases:

The processing is necessary for entering into and performing the agreement between you and YourBI
The processing is necessary for compliance with a legal obligation
Permission

How do we handle your personal data?

When processing personal data, YourBI adheres to the rules prescribed by privacy legislation, including the General Data Protection Regulation (GDPR). This means that we only collect and process personal data if there is a legal basis and a purpose for doing so. Only the personal data that is necessary is collected and the personal data is then processed only for that specific purpose. In doing so, we keep an eye on the nature of the personal data and adjust an appropriate technical and organisational level of security accordingly. You can therefore rest assured that we handle personal data carefully, securely and confidentially.

Cookies and Other Technologies

YourBI's website and online services may use cookies and other technologies such as pixel tags and web beacons. These technologies allow us to better understand user behavior, see which parts of our websites have been visited, and measure and increase the effectiveness of advertising and web searches. We treat the data collected by cookies and other technologies as non-personal data. However, to the extent that IP addresses or similar identifiers are considered personal data under local law, we will also treat these identifiers as personal data. Similarly, we will treat combined data as personal data for the purposes of this Privacy Policy if non-personal data is combined with personal data.

YourBI also uses cookies and other technologies to store personal data when you use our website and online services. This data is used to make your experience with YourBI more pleasant and personal.

Als u cookies wilt uitschakelen, neemt u contact op met uw browser aanbieder voor informatie over het uitschakelen van cookies. Als cookies zijn uitgeschakeld, zijn bepaalde functies op de YourBI website niet beschikbaar.

In our e-mail messages, we sometimes use a click-through URL to content on the YourBI website. When customers click on one of these URLs, they are directed to the landing page on our website via a separate web server. We track this click-through data to determine what topics you are interested in and to measure the effectiveness of our communications with customers. If you object to this, make sure that you do not click on text or image links in e-mail messages. Pixel tags allow us to send email messages in a format that you can read and see if you've opened the email. We may use this information to send fewer or no messages to customers.

Disclosure to Third Parties

In certain cases, YourBI may make personal data available to strategic partners who work with YourBI to provide products and services or who help YourBI to market products. Personal data is only shared by YourBI to provide or improve products and services. Personal data is never shared with third parties for marketing purposes.

Service providers

YourBI shares personal data with companies that offer services such as information processing, lending, processing customer orders, delivering products, managing and processing customer data, providing services to customers, assessing your interest in our products and services, and conducting customer or satisfaction surveys. These companies are obligated to protect your data.

Others

It may be necessary for YourBI (by law, in response to legal proceedings or a lawsuit and/or requests from national or international governments) to disclose your personal data. In addition, we may disclose your information if we determine that doing so is reasonably necessary to enforce our terms and conditions or to protect our business operations or users. In addition, in the event of a reorganization, merger, or sale, we may transfer any personal information we collect to the appropriate third party.

Protection of personal data

YourBI takes the security of your personal data very seriously. Your data is stored on our online environment that runs entirely within Microsoft Azure which is ISO 27001, 9001 and 14001 certified and secured by a sha256bit SSL certificate. If your personal information is held at YourBI, we use computer systems with limited access in locations with physical security measures.

Integrity and retention period of personal data

YourBI makes it easy for you to keep your personal data accurate, complete and up-to-date. The criteria to determine the retention period of your personal data are: (a) the duration of the agreement with YourBI, (b) the existence of a legal retention obligation or period or (c) the existence of a (potential) claim or dispute in connection with which the data should be retained. We will retain your personal information for the period necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Access to your personal information

We collect and process personal data from you, but this data will of course remain yours. We will provide you with access to and a copy of any other personal information we hold.

Third-Party Sites and Services

The websites, products and services of YourBI may contain links to websites, products and services of third parties. Our products and services may also use or offer third-party products or services.

Data collected by third parties, which may include location data and contact information, is governed by their privacy policies. We encourage you to familiarise yourself with the privacy policies of these third parties

Our company's commitment to your privacy

We communicate our privacy and security guidelines to all YourBI employees and maintain stringent privacy measures within the company to ensure the security of your personal information.

Questions about privacy

If you have any questions or comments about YourBI's Privacy Policy or the processing of data or if you would like to make a complaint about a possible violation of local privacy laws, you can contact us using the contact details provided on our website.

Questions about privacy or requests to access or download data are processed by a specialized team that reviews these questions or requests. This team will try to resolve the specific issue or request you are turning to us with. If the problem is of a substantive nature, you will be asked for further information if necessary. All substantive requests will be answered. If you are not satisfied with the response received, you may forward your complaint to the relevant complaints body in your jurisdiction. If you ask us to do so, we will endeavour to provide you with information on any relevant complaints procedures that may apply to your situation.

YourBI's Privacy Policy is subject to change. If there is a significant change to the policy, this will be posted on our website and the updated Privacy Policy will be published on the website.

If you have any questions about the processing of your personal data by the organisation or if you wish to exercise one of the above rights with regard to your personal data, you can always contact us via info@yourbi.nl.